Term Conditions Page

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.withumatrimony.com.com (the "Website").

Scope

You understand and acknowledge that WITHU Matrimony  acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. WITHU Matrimony is a brand owned by WITHU TECHNOLOGY PVt LTD  which owns, retains and has complete rights in WITHU Matrimony and the WITHU Matrimony Website /App/Service.

withumatrimony acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of WITHU Matrimony already registered users, for seeking prospective lawful matrimonial alliances for themselves. WITHU Matrimony retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of WITHU Matrimony are classified broadly on the basis of language and region for the ease and convenience of its member / customer. WITHU Matrimony Members are provided with free/paid access for searching profiles from the database of WITHU Matrimony, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .

1. Eligibility :

A) 1. Eligibility :

A) withumatrimony Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as withumatrimony member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".

III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in withumatrimony Website/App on behalf of them or is accessing the withumatrimony Website/App on behalf of them implies that you have taken their consent for their profile creation in withumatrimony and for accessing the withumatrimony Website/App.Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as withumatrimony member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".

III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in withumatrimony Website/App on behalf of them or is accessing the withumatrimony Website/App on behalf of them implies that you have taken their consent for their profile creation in withumatrimony and for accessing the withumatrimony Website/App.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if withumatrimony requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. withumatrimony may also reproduce your profile information in other matrimonial websites owned by WITHU TECHNOLOGY PVT LTD including community based websites to provide better matching Profiles to you.

B. If at any point of time withumatrimony comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete,withumatrimony shall have full right to suspend or terminate (without any notice) your withumatrimony membership and forfeit any amount paid by you towards withumatrimony membership fee and refuse to provide withumatrimony service to you thereafter.

C. withumatrimony also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the withumatrimony members in their profile.

D. Registration of duplicate profiles of the same person is not allowed in withumatrimony Website/App. withumatrimony shall have full right to suspend or terminate (without any notice) such duplicate profile.

E. You acknowledge and confirm that your registration with withumatrimony and the usage of withumatrimony services is with the bonafide intention of marriage and not otherwise. withumatrimony Membership is restricted strictly to the registered withumatrimony individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of withumatrimony and nor use the withumatrimony Service or withumatrimony members data for any commercial purpose, and withumatrimony reserves its right to initiate appropriate legal action for breach of these obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your withumatrimony login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of Withumatrimony

A. withumatrimony reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered withumatrimony members within website(s) of WITHU TECHNOLOGY PVT LTD..

B. Withumatrimony obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any Withumatrimony member and the matches shown thereof are automatically generated by withumatrimony, and based on the partner preference set by you. In the event of Withumatrimony  member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. Withumatrimony does not prohibit any Withumatrimony member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. Withumatrimony  cannot guarantee or assume responsibility for any specific results from the use of the data available from the withumatrimony service or from other matrimonial websites owned by WITHU TECHNOLOGY PVT LTD including community based websites..

F. Withumatrimony  shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.

G. Withumatrimony cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the Withumatrimony servers.

H. Withumatrimony has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in Withumatrimony receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and Withumatrimony has no control over the same.

I. Withumatrimony do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Role and Responsibility of Withumatrimony Member

A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B. Any information / data required by withumatrimony for using the withumatrimony services shall be provided by the withumatrimony Member, as and when so sought by withumatrimony.

C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. withumatrimony shall not be liable for short coming due to any misrepresentations made by any of its withumatrimony members.

D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.

E. To get better search results, withumatrimony Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and withumatrimony shall retain their right under clause 2 (b) of this terms and conditions.

F. withumatrimony members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and withumatrimony shall retain their right under clause 2 (b) of this terms and conditions.

G. withumatrimony Members are advised to refrain from :

i. Entering into any financial transactions with prospects. withumatrimony Members shall not seek financial help or provide financial help from / to the other withumatrimony Members

ii. Using abusive language when they communicate with the other withumatrimony Members

iii. being discriminative or using racial comments etc.

iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

v. Entering into physical relationship with any prospect before marriage.

vi. violating any law for the time being in force.

vii. From mentioning details of other matrimonial services while sending personalized messages

H. withumatrimonymembers are expected  for understanding the safety measures on partner search and awareness towards online safety.

I. withumatrimony Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

J. The withumatrimony members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free withumatrimony member, and in the event you have availed paid withumatrimony package, you can send personalized messages to prospects to show your expression of interest/replies. withumatrimony member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

L. If the withumatrimony Member fails to update in withumatrimony website/App, any change in the particulars furnished in their profile/ then the withumatrimony membership may be suspended by withumatrimony at its sole discretion.

M. withumatrimony member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate withumatrimony for removal/deletion of their profile.

N. withumatrimony Members agree to use secure devices, software and networks in a private place for accessing the withumatrimony services.

O. withumatrimony member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in withumatrimony Website/App.

P. Members shall not probe, scan or test the vulnerabilities of the Website/App or any network connected to the Website/App nor breach the security measures instituted by withumatrimony.

Q. You shall also not make any payment / transfer any amount to account of any WITHU TECHNOLOGY PVT LTD employees. All payments shall be made only to account.

R. withumatrimony members are expected to approach WITHU TECHNOLOGY PVT LTD to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:
Email ID : help@withumatrimony.com
Contact No : +91 82399 99555
Address : 15 Corner, Sector 10 Shopping Center Vijay Path Crossing, Madhyam Marg, Mansarovar, Jaipur, Rajasthan 302020

 7. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to withumatrimony and other websites owned by WITH U TECHNOLOGY PVT LTD, the personal information / data provided to us by you during the course of usage of withumatrimony will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

8. Disclaimer

A. Your access to and use of the withumatrimony Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE withumatrimony SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, withumatrimony DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. withumatrimony does not warrant that the Website/App, its servers, or e-mail sent from withumatrimony are free of viruses or other harmful components. withumatrimony will not be liable for any damages of any kind arising from the use of this withumatrimony Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

B. withumatrimony does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using withumatrimony services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances, withumatrimony shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

i. any act or omission done by withumatrimony/WITHU TECHNOLOGY PVT LTD/payment gateway/alliance partner etc.;

ii. any untrue or incorrect information submitted by you or on your behalf;

iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from withumatrimony);

iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;

v. any cyber crime attempted or committed by anyone and

vi. any incident of force-majeure or 'act of god'.

vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.

viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

ix. Withumatrimony shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time

x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.

D. You expressly agree that your use of this Website/App is at your sole risk.

E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

9. Refund and Assignment

A. The payments made by any withumatrimony member to WITHU TECHNOLOGY PVT LTD by way of membership / renewal fee / auto renewal are treated as non-refundable.

B. withumatrimony  member shall not assign or transfer your withumatrimony membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and withumatrimony shall retain their right under clause 2 (b) of this terms and conditions.

C. Payment once made for withumatrimony services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.